Perguntas frequentes

Frequently asked questions

Everything people ask us most often, in one place.

How do I track my order?

Sign in to your account and open My Orders - the tracking number is shown next to the shipment once your parcel has been dispatched.

Which payment methods do you accept?

We accept all major credit and debit cards, digital wallets and cash on delivery in selected markets.

Do you ship internationally?

Yes. We deliver to more than 120 countries with express and standard options available at checkout.

Can I change my delivery address?

Addresses can be updated in your account as long as the order has not yet been packed.